Privacy Policy

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 By using the Veronica & Thyme website, you acknowledge that the site was developed and maintained by me, ensuring a unique and carefully curated online shopping experience. Your engagement with our platform signifies your agreement to these terms, which are designed to protect both you and our business. I strive for a seamless shopping experience and ask for your understanding and cooperation regarding our policies. 

Returns.

 I want you to be completely satisfied with your purchases from Veronica & Thyme. If for any reason you are not happy with your order, please notify us within 14 days of receipt. Our returns policy, further detailed outlines the steps you should take. Your satisfaction is paramount, and we aim to resolve any issues efficiently and fairly. 

All goods returned to us must be in perfect condition with the product packaging undamaged, using the original boxes & packaging. Please do not tape multiple boxes together. Please ensure all items are packaged securely and sufficiently to withstand delivery. I recommend that you use insured registered or tracked delivery and keep the receipt to cover yourselves under the circumstance of lost post.

Failure of the items being returned to us in their original state, function, and purpose will result in us being unable to refund you. Once items are received back to us as per above, we can then refund you minus the original postage cost and any courier charges if requested, or process an exchange. For all damaged or faulty goods, a full refund will be processed. Refunds may take up 5 days.